contents of Kakao Privacy Philosophy

Transparency Report

contents of Protection of Users’ Rights

Kakao strives to make a digital environment where anyone and everyone can participate without having to worry about security. Users, including minors, are protected from illegal and harmful contents, and copyrights in all areas, including music and video. Postings that include content that infringes on other people’s rights are handled through legitimate procedures.

* This transparency report contains the status of user information provided as well as postings that were deleted. Please note that these requests were from the South Korean government only
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Process for handling rights of infringements reports
  1. 1. Defamation complaint submitted
  2. 2. Complainant requirement and post in question checked Requirements not met Additional material requested Requirements met Post(s) temporarily removed
  3. 3. Notify complainant and complainee of submitted report and subsequent process Repost request made w/in 30 days Post permanently deleted Repost request not made w/in 30 days Decision made following review
Requests from Users Copyright infringements / external organization’s copyright infringements

The copyright owner may send a request to suspend any copy/transmission of content that have infringed on his/her copyright. Kakao must impose the suspensions immediately after such requests have been submitted. External organizations that have been delegated rights by the copyright owner, such as the Korean Copyright Commission, can also request the service provider to suspend any copy/transmission that have infringed on a copyright owner’s rights using the same procedure provide above View applicable law : Copyright Act

Trademark, portrait rights infringement

Owners of rights that have been infringed upon, including trademarks and likeness rights, can request the service provider to remove the infringed content from the service. Kakao immediately removes the content once such request has been submitted. View applicable law : Trademark Act

Personal information

Kakao makes efforts to protect users’ personal information from being leaked with technology and policy measures. However, if personal information is leaked under these circumstances, the user can request the service provider to remove his/her content from the service.

View applicable law :
Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

Defamation

If a user’s right is infringed upon due to defamation, the user can request the service provider to remove the content from the service. However, if the illegality of the posting is unclear, or it is legally difficult to determine the illegality of the posting, the posting questioned for defamation is temporarily hidden for thirty (30) days, rather than being deleted from the service. The posting is not dealt with if it has already been deleted by the person who posted the content or if the individual has provided evidence for the posting.

View applicable law :
Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

Requests from Government Agencies Table
Daum 1H 2H
Copyright Requested 30,901
Processed 28,481
Copyright
(3rd Party)
Requested 832
Processed 828
Trademark Requested 2,278
Processed 2,205
Likeness Requested 1,059
Processed 946
Personal
Information
Requested 1,949
Processed 1,723
Defamation Requested 32,048
Processed 25,291
Requests from Government Agencies Table
KAKAO 1H 2H
Copyright/
Trademark
Requested 24,004
Processed 19,883
Copyright
(3rd Party)
Requested -
Processed -
Defamation Requested 468
Processed 207
Requests from Government Agencies Table
Daum 1H 2H
Copyright Requested 79,309 72,450
Processed 70,117 65,169
Copyright
(3rd Party)
Requested 11,906 3,927
Processed 10,918 3,808
Trademark Requested 558 1,343
Processed 377 1,319
Likeness Requested 2,847 1,798
Processed 2,527 1,651
Personal
Information
Requested 1,288 1,480
Processed 1,185 1,420
Defamation Requested 40,010 41,983
Processed 33,682 35,543
Requests from Government Agencies Table
KAKAO 1H 2H
Copyright/
Trademark
Requested 20,006 20,392
Processed 15,672 18,045
Copyright
(3rd Party)
Requested 0 -
Processed 0 -
Defamation Requested 331 1,411
Processed 139 1,158
Requests from Government Agencies Table
Daum 1H 2H
Copyright Requested 138,662 119,874
Processed 125,953 106,277
Copyright
(3rd Party)
Requested 88,956 51,707
Processed 85,077 49,384
Trademark Requested 259 230
Processed 240 209
Likeness Requested 2,892 2,290
Processed 2,640 2,005
Personal
Information
Requested 2,943 2,255
Processed 2,880 1,622
Defamation Requested 49,618 47,749
Processed 35,750 39,610
Requests from Government Agencies Table
KAKAO 1H 2H
Copyright/
Trademark
Requested 196 16,007
Processed 154 14,077
Copyright
(3rd Party)
Requested 8 0
Processed 8 0
Defamation Requested 85 48
Processed 32 38
Requests from Government Agencies Table
Daum 1H 2H
Copyright Requested 234,554 174,280
Processed 213,060 159,266
Copyright
(3rd Party)
Requested 59,576 68,199
Processed 53,766 64,094
Trademark Requested 1,265 195
Processed 1,203 190
Likeness Requested 2,233 2,095
Processed 1,940 1,900
Personal
Information
Requested 951 1,228
Processed 849 1,151
Defamation Requested 67,695 61,000
Processed 61,613 54,648
Requests from Government Agencies Table
KAKAO 1H 2H
Copyright/
Trademark
Requested 15 26
Processed 8 15
Copyright
(3rd Party)
Requested 2 4
Processed 2 4
Defamation Requested 66 55
Processed 34 22
Requests from Government Agencies Table
Daum 1H 2H
Copyright Requested 162,994 188,638
Processed 149,002 171,779
Copyright
(3rd Party)
Requested 37,903 101,599
Processed 35,307 89,781
Trademark Requested 497 1,491
Processed 436 1,179
Likeness Requested 3,296 4,724
Processed 2,956 3,701
Personal
Information
Requested 1,812 1,534
Processed 1,517 1,376
Defamation Requested 41,628 56,886
Processed 37,048 51,550
Requests from Government Agencies Table
KAKAO 1H 2H
Copyright/
Trademark
Requested 0 3
Processed 0 1
Copyright
(3rd Party)
Requested 0 0
Processed 0 0
Defamation Requested 13 32
Processed 3 11
Requests from Government Agencies Table
Daum 1H 2H
Copyright Requested 90,394 91,812
Processed 80,272 82,035
Copyright
(3rd Party)
Requested 25,736 58,756
Processed 24,966 55,470
Trademark Requested 76 226
Processed 73 173
Likeness Requested 2,000 2,585
Processed 1,871 2,235
Personal
Information
Requested 1,697 1,678
Processed 1,538 1,564
Defamation Requested 40,368 36,419
Processed 35,389 31,958
Requests from Government Agencies Table
KAKAO 1H 2H
Copyright/
Trademark
Requested 0 0
Processed 0 0
Copyright
(3rd Party)
Requested 0 0
Processed 0 0
Defamation Requested 0 8
Processed 0 2
Requests from Government Agencies

The Korea Communications Standards Commission can review illegal information that is defined in related laws and regulations and send a request for correction to remove the content from the provider’s service. If the Internet company fails to obey the Korea Communications Standards Commission’s request for correction, the Korea Communications Commission may send an order for the removal of such content.

The Korea Communications Standards Commission delivers a request for voluntary restrictions on information such as obscene material that contain obvious illegal content without going through a separate review process. Kakao imposes voluntary restrictions on the content in question when deemed necessary, such as removing content from the service, in accordance with the service’s terms of service.

View applicable law : Act on the Establishment and Operation of Korea Communications Commissions

The Ministry of Food and Drug Safety can request the service provider to remove any content that have been posted for the purpose of selling drugs and medical supplies, as well as information on hazardous food, food that have been falsely labeled, and false or exaggerated advertisements of health food. The Military Manpower Administration can request the service provider to remove problematic posting related to the administration of military affairs.
View applicable law : Pharmaceutical Affairs Act
View applicable law : Food Sanitation Act
View applicable law : Functional Health Foods Act
View applicable law : Military Service Act

The Korea Internet and Security Agency (KISA) mainly request the service provider to handle postings that contains and leaks personal information. Kakao immediately deletes or reports such postings.

The police and associated organization can submit a request to handle pornographic content or obviously illegal content, and that posting is handled accordingly. However, if it is difficult to determine the illegality of the content, such as the content’s possibilities of defamation or violation of the National Security Law, the Korea Communications Standards Commission reviews the content in accordance with related laws and handles the content with the results of the review.

Requests from Government Agencies Table
Daum 1H 2H
Korea
Communications
Standards
Commission
Correction
Requested
1,467
Processed 1,463
Self-regulation
Notice
2,634
Processed 2,413
Ministry of
Food and
Drug Safety
Requested 678
Processed 642
Korea Internet
and Security
Agency
Requested 1,779
Processed 1,671
National Policy
Agency
Requested 113
Processed 108
Military Manpower
Administration
Requested 80
Processed 73
Requests from Government Agencies Table
KAKAO 1H 2H
Korea
Communications
Standards
Commission
Correction
Requested
24
Processed 24
Self-regulation
Notice
-
Processed -
National Policy
Agency
Requested 2
Processed 1
Ministry of
Food and
Drug Safety
Requested 174
Processed 152
Requests from Government Agencies Table
Daum 1H 2H
Korea
Communications
Standards
Commission
Correction
Requested
2,951 1,473
Processed 2,948 1,473
Self-regulation
Notice
1,447 936
Processed 1,188 859
Ministry of
Food and
Drug Safety
Requested 192 238
Processed 192 238
Korea Internet
and Security
Agency
Requested 404 992
Processed 404 985
National Policy
Agency
Requested 4 4
Processed 4 27
Military Manpower
Administration
Requested 63 27
Processed 56 -
Requests from Government Agencies Table
KAKAO 1H 2H
Korea
Communications
Standards
Commission
Correction
Requested
7 6
Processed 7 6
Self-regulation
Notice
- -
Processed - -
National Policy
Agency
Requested 0 1
Processed 0 -
Ministry of
Food and
Drug Safety
Requested 118 463
Processed 100 453
Requests from Government Agencies Table
Daum 1H 2H
Korea
Communications
Standards
Commission
Correction
Requested
3,017 5,080
Processed 2,978 5,061
Self-regulation
Notice
4,476 3,938
Processed 4,435 3,855
Ministry of
Food and
Drug Safety
Requested 478 499
Processed 459 499
Korea Internet
and Security
Agency
Requested 912 314
Processed 898 289
National Policy
Agency
Requested 17 48
Processed 0 9
Military Manpower
Administration
Requested 207 141
Processed 169 105
Requests from Government Agencies Table
KAKAO 1H 2H
National Policy
Agency
Requested 0 0
Processed 0 0
Requests from Government Agencies Table
Daum 1H 2H
Korea
Communications
Standards
Commission
Correction
Requested
4,552 4,114
Processed 4,548 4,112
Self-regulation
Notice
14,614 12,746
Processed 14,613 11,574
Ministry of
Food and
Drug Safety
Requested 660 511
Processed 657 499
Korea Internet
and Security
Agency
Requested 1,942 1,943
Processed 1,915 1,916
National Policy
Agency
Requested 187 52
Processed 28 1
Military Manpower
Administration
Requested 102 98
Processed 101 87
Requests from Government Agencies Table
KAKAO 1H 2H
National Policy
Agency
Requested 1 0
Processed 1 0
Requests from Government Agencies Table
Daum 1H 2H
Korea
Communications
Standards
Commission
Correction
Requested
3,121 3,965
Processed 3,119 3,956
Self-regulation
Notice
4,101 16,709
Processed 4,101 16,708
Ministry of
Food and
Drug Safety
Requested 681 499
Processed 680 499
Korea Internet
and Security
Agency
Requested 7,859 3,116
Processed 7,849 3,092
National Policy
Agency
Requested 87 70
Processed 5 30
Military Manpower
Administration
Requested 58 76
Processed 55 74
Requests from Government Agencies Table
KAKAO 1H 2H
National Policy
Agency
Requested 0 1
Processed 0 1
Requests from Government Agencies Table
Daum 1H 2H
Korea
Communications
Standards
Commission
Correction
Requested
1,149 2,519
Processed 1,148 2,518
Self-regulation
Notice
679 1,354
Processed 673 1,344
Ministry of
Food and
Drug Safety
Requested 308 466
Processed 307 465
Korea Internet
and Security
Agency
Requested 15,942 25,181
Processed 15,907 25,157
National Policy
Agency
Requested 584 96
Processed 561 42
Military Manpower
Administration
Requested 65 51
Processed 62 40
Requests from Government Agencies Table
KAKAO 1H 2H
National Policy
Agency
Requested 0 0
Processed 0 0
  • ※ The number of correction requests Kakao received from the Korea Communications Standard Commission and the number of the requests processed had been added to the corresponding numbers of ‘Daum’ for disclosure until 2015. Since 2016 we tally and disclose the numbers described above separately under the category of 'Kakao.'